Alarm and Video Monitoring Center
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Alarm and Video Monitoring Center
Our company provides site monitoring services at the highest quality standards, with the objective of efficiently handling all security-related events affecting the protected premises.
Through the EUROGUARD central monitoring center, protected sites are continuously monitored 24/7. Using state-of-the-art equipment, our monitoring center collects critical data regarding the operation and proper functioning of intrusion alarm systems installed at the protected locations.
Communication between the alarm systems and the monitoring center is carried out via fixed or mobile telephone lines (landline, GSM, GPRS). When required, the on-duty dispatcher, using advanced voice and data communication equipment, dispatches rapid response teams to the event location (burglary, panic alarm, system testing).
Our mobile intervention teams remain in constant contact with the command center. Using dedicated communication devices, we ensure continuous and direct communication with our clients.
- Detection of events and transmission of alarm signals from the client to the central monitoring center
- Identification of the client (code, name, address, etc.) and dispatching guidance for the intervention team
- On-site intervention and verification of the cause of the alarm
- Reporting the cause of the alarm to the central monitoring operator
- In the case of false alarms, resetting the alarm system and continuing patrol activities
- In the case of real alarms, the intervention team takes immediate measures to neutralize the incident
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